Read our answers to our customers common questions. Can’t find the answer you’re looking for?
Have you tried asking Siri this? Is she still thinking? You must be on the Sprint Network with us. Oh well, good thing you came to this page because the answer is NO.
For any tour with BAR stops: Yes!! There is just something about a screaming baby that is not nearly as funny as when the adults on our tour get scared and scream. And yes, your infant counts as a guest under 21 and, therefore, cannot join us on public tours. We can potentially make exceptions for private tours, but those must be arranged in advance, just email (email@example.com) or 1-8-Ghost-Tour (1-844-678-8687). In some cities, we also offer shorter tours that do not visit bars and are appropriate for all ages.
You can, but it would be ill-advised. We will only accept you if the tour is not already full. Also note that on occasion we will contact all guests who purchased tickets to meet at a different location based on special events in the area.
We always recommend checking with your doctor to see if you are fit for a walking tour. It usually covers about 1 mile, but the routes change with the season. We also make 3-4 stops during this time, which may or may not have seating. Some tours visit bars in historic buildings that may not have an elevator. More detailed information about the difficulty levels can be found in each city’s tour description.
Once you book, you will receive a confirmation email. If you scroll below your receipt, you will find detailed instructions for meeting your guide for check in. If you book your tour and do not receive a confirmation email, be sure to check your spam. We get booted there a lot.
We keep all of our groups small to guarantee a personal experience for every guest. We also offer private tours that guarantee you have your tour guide all to yourself! Use the Private Group Tours drop-down to find more information!
Yes. We tour in all weather, so please dress accordingly. Nightly Spirits will reach out if your tour is not going to run due to inclement weather, so if you don’t hear from us, plan to be there! If you would prefer to reschedule, we must have at least two hours notice.
Not to worry, just call 1-8-Ghost-Tour (1-844-678-8687) and let us know when you think will arrive. We will do our best to catch you up with the rest of the group. Please note that in some cities, it can be very difficult to find the group once the tour has left the first stop, so do try to be on time! No refunds or reschedules will be offered to late guests.
All of our guides are 21+, so we think they can make adult decisions. They really love it when you buy them drinks and it can certainly make them more entertaining! This is just an observation that people have told us, not really sure why this is the case, but maybe the guides are nervous meeting everyone at first.
While our guides really love to spend time with all of you every night, most are starving young professionals or college students. So yes, we do allow tips, but only if you had a great time. If you don’t have cash, most of our guides have multiple ways to take electronic payments, or we can add a tip to your booking.
It can be, are you afraid of the dark??? Overall, our tours offer a scare factor between a Labrador puppy and you losing your phone.
Once a tour is booked, we guarantee your spot on our limited group size public tours, so ALL SALES ARE FINAL. If Nightly Spirits must cancel your tour for any reason*, a full refund will be issued. We allow customers to reschedule their own tours up to 48 hours before the start of the tour by following the link in your confirmation email. Requests for rescheduling inside of 48 hours or a gift voucher for future rescheduling need to be sent to firstname.lastname@example.org. No-shows/last minute cancellations will be charged the full price and will not be able to reschedule.
Private Tours offer cancellation protection that can be purchased at the time of booking. It will allow you to cancel and recieve a refund up to 72 hours prior to your tour time.
*Tours are subject to cancellation due to not enough bookings or dangerous weather conditions. In such situations, Nightly Spirits will reach out with at least 2.5 hours notice to offer rescheduling or a refund.